My mother, Roslyn, and my Aunt Sena had a falling out in 1968. They stopped speaking to each other. My mother died in 2006. They never reconciled.

It’s now 2010 and Sena’s in a nursing home near my house. Her memory is dissolving away. Yet, when I say my mother’s name, Sena still scowls.

She [...]

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What does rock climbing have to do with resolving conflict? Or Spinal Tap?

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Quick-fixes are appealing. Who wouldn’t want their problem to go away quickly?
But, the problem with quick-fixes is that they only address the symptoms not the source of the problems.
So, the impact of a quick-fix is very, very, short-lived. And once the effects wear off, the problem returns, bigger and badder than before.

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How does what you believe about resistance affect your ability to lead?

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Why is chaos important? How does it contribute to teamwork?

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In 1953 two men reached the summit of Mount Everest. They celebrated that achievement in two very different ways. How can leaders follow both examples?

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Everybody thinks they know what high performance means. But, do they really? During challenging times we need a new definition of high performance. But, what does that really mean?

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Why do teams crash and burn? And what can a pancake breakfast teach team leaders - so it doesn’t happen to them?

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